Refund policy

Return & Refund Policy

At Salt & Honey Freshies, every product is handmade with care. Because of the nature of our items, we have a strict return and refund policy:

1. Damaged Items

   • All damaged freshies must be reported within 24 hours of delivery.

   • Please provide clear photos of the product and packaging when submitting a damage claim.

   • Claims made after 24 hours will not be eligible for a replacement or refund.

2. Refund Exclusions

   • Refunds or replacements will not be issued for the following:

     • Loss of scent over time (freshies are consumable products and naturally fade).

     • Melting due to weather conditions, vehicle storage, or improper care.

   • Customers are responsible for following the care instructions provided with each freshie.

3. Final Sale

   • All purchases are considered final sale once shipped, unless an item arrives damaged and reported within the 24-hour window.

We appreciate your understanding and support of our small business!